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Cloud Implementation Specialist - Telco solutions

Working with our team to design, develop, and execute end user configurations and call routing for customers – including Contact Center. Design and configure complex call-routing solutions for customers.

  • Work type: full-time
  • Salary: by agreement
  • Region: Prague
  • Required language: English (B2)
  • Suitable for graduates: no
  • Reference num.: A9368
Lenka Králová

Lenka Králová

+420608196373 lenka.kralova@goodcall.eu

What is it all about?

  • Ensure that call-flow programming and QA is completed leading up to customer go-live – including Contact Center configurations
  • Work with Project Managers to create the best possible set up for clients’ programming needs and assist w/ go‐live execution
  • Responsible for configuration of new client/location virtual fax lines, voicemail to email transcription, call recording, and any other add on features requested
  • Perform audits of call flows
  • Maintain an in‐depth understanding of comany capabilities, services and business impact points to effectively communicate within our company and to clients
  • Serve as the subject matter expert for provisioning tools and provide feedback on client programming tools specifications
  • Provide assistance to internal and external customers on how to use services/features
  • Work to reduce the number of defects that coincide with client programming
  • Ensure tickets related to programming are properly documented with status and required documents uploaded for reference
  • Responsible for handling assigned tickets related to programming, new client turn-up, correcting errors, programming issues & questions
  • Occasionally will need to work after-hours depending on workload

Who are you?

  • Minimum 3-4 years’ work experience in telecommunications, call-flow programming, contact center
  • Excellent verbal and written communication
  • Excellent organizational skills
  • Attention to detail

Why is this position attractive?

  • Become a part of a well established company operating in the US comming to the Czech market.
  • Use the chance to be amont the first employers in Prague.
  • Work with specialists, get trainings, certifications and GROW!

Not your dream job?

Check out some more ideas on our Careers Page or download our app to see every job available HERE.

  • Work type: full-time
  • Salary: by agreement
  • Region: Prague
  • Required language: English (B2)
  • Suitable for graduates: no
  • Reference num.: A9368

Contact

Lenka Králová

Lenka Králová

+420608196373 lenka.kralova@goodcall.eu
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