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Customer Service Representative with German

Become a member of customer service team of international healthcare company

  • Work type: full-time
  • Salary: od 35 000 CZK/m
  • Region: Prague
  • Required language: English (C1) and German (C1)
  • Suitable for graduates: yes
  • Reference num.: A6151
Eliška Švecová

Eliška Švecová

+420 720 214 797 eliska.svecova@goodcall.eu

What is it all about?

The overall responsibility is to process customer orders and enquiries in accordance with established processes, within the required timeline, effectively and efficiently, to meet customer needs and ensure their satisfaction.
Customer order management, working with both internal contacts and external customers to ensure fulfillment of all order elements, for on-time delivery.
Receiving, managing and resolving customer enquiries concerning orders, product availability, general information.
Ensure technical and other enquiries etc. are appropriately redirected and followed up.
Customer complaints handling, monitoring and follow up.
Providing support to Customer Services team colleagues (cross functional cooperation, supply chain team, sales).
Supporting activities, archiving, maintenance of customer data in database, certificates.

Who are you?

  • High school graduate or equivalent is preferable.
  • Experience in a customer facing activity, such as Customer Service, or Customer Care in a commercial business in a market led economy.
  • Previous work experience in a multi-national company is of great advantage
  • Written and oral communication skills
  • Personal organisation skills.
  • Computer literate, knowledge of Word, Excel, Outlook, intermediate level is essential
  • Language skills – German fluent with English advanced
  • Team work is a must while ensuring follow up on individual responsibility

Why is this position attractive?

  • A job in a prestigious international healthcare company.
  • To work within a professional team in the centre of Prague.
  • Company benefits package
  • Competitive salary

Not your dream job?

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  • Work type: full-time
  • Salary: od 35 000 CZK/m
  • Region: Prague
  • Required language: English (C1) and German (C1)
  • Suitable for graduates: yes
  • Reference num.: A6151

Contact

Eliška Švecová

Eliška Švecová

+420 720 214 797 eliska.svecova@goodcall.eu
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