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EDI e-customer support

Do you have people skills and EDI is no stranger to you? Well-known amazing company is looking for you!

  • Work type: full-time
  • Salary: by agreement
  • Region: Prague
  • Required language: English (B2)
  • Suitable for graduates: no
  • Reference num.: A9350
Jonáš Waloschek

Jonáš Waloschek

+420 774 089 583 jonas.waloschek@goodcall.eu

What is it all about?

  • user support per phone and e-mail
  • monitoring of functional mailboxes
  • receive, register, prioritize, forward, track and clarify incidents (incident ownership)
  • supervision of technical processes within EDI tool
  • control of troubleshooting procedures via the internal processes
  • administer technical and organizational data, i.e. ensure quality and up-to-date partner information
  • create data evaluations for assigned partners

Who are you?

  • IT affinity - ability to understand IT terminology
  • understanding of communication methods and protocols (https, AS2, SOAP, SFTP, FTPS, etc.)
  • understanding of encryption and authentication methods (key/certificate auth)
  • understanding of Firewalls (IP/Port clearance)
  • advantage: EDI (X12/EDIFACT), Databases, VANs, SAP experience
  • advanced knowledge of Word and Excel, PowerPoint as advantage
  • previous experience from customer support/help desk as advantage
  • very good communication skills
  • strong customer service orientation
  • quality orientation and accuracy
  • team spirit, sociability and cooperativenes

Why is this position attractive?

  • friendly, helpful team and positive atmosphere
  • flexible working hours and possibility to work from home
  • daily use of English and German
  • positive and supportive supervisor
  • sophisticated system of internal trainings
  • relax rooms
  • team buildings

Not your dream job?

Check out some more ideas on our Careers Page or download our app to see every job available HERE.

  • Work type: full-time
  • Salary: by agreement
  • Region: Prague
  • Required language: English (B2)
  • Suitable for graduates: no
  • Reference num.: A9350

Contact

Jonáš Waloschek

Jonáš Waloschek

+420 774 089 583 jonas.waloschek@goodcall.eu
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