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HR direct associate with German

In this role you would act as a contact person for most Human Resource enquiries and would handle a diverse range of issues and transactions. Work in a team to deliver efficient solutions in a friendly and professional way.

  • Work type: full-time
  • Salary: from 35 000 CZK/m
  • Region: Prague
  • Required language: English (B2) and German (B2)
  • Suitable for graduates: no
  • Reference num.: A9291
Marian Birtan

Marian Birtan

603 598 217 marian.birtan@goodcall.eu

What is it all about?

  • Taking, investigating and resolving transactions on the helpdesk
  • Logging all transactions on the SAP system, escalating, referring or closing calls as appropriate and resolving enquiries within agreed time frame
  • Provide accurate and friendly advice and service to all customers, such as colleagues, employees and managers
  • Work with other team members and share knowledge on various topics
  • Explain and apply HR policies and procedures to advise and guide managers and employees.
  • Understand and act according to the scope of services and Service Level Agreements for customers
  • Cooperate with external parties (e.g. benefit providers) as a result of various questions or transactions
  • Undertake tasks on the team`s daily task list as directed by the Team Leader
  • Work early/late shifts to provide Service Desk Cover for the hours of 08:00 to 19:00
  • Continuously improve your work and processes

Who are you?

  • 1 year of working experience in an SSC environment preferred
  • Project experience would be an advantage
  • Upper-intermediate written and spoken English and German skills
  • Customer focused
  • Quality driven and solution orientated
  • Results oriented, responsible and continuous improvement attitude
  • Ability to work with confidential information
  • MS Office (Excel, Word, Outlook)
  • Database knowledge preferred
  • Customer Relationship Management system usage preferred

Why is this position attractive?

  • Exciting career progression, a diverse work environment providing growth opportunities, learning & development possibilities, and an international business network for you to leverage.
  • Various and interesting work in brand new fancy offices directly at metro Nove Butovice
  • We believe every employee is a talent and we want to reach your full potential
  • Interesting non-working activities (volunteering, charity, sport events...)
  • Opportunities for professional growth in HR field
  • Yearly bonuses, sick days paid and sick leaves fully refunded, flexible start/end of working hours, contributions to the pension/life insurance, meal tickets/ catering allowance, holidays 5 weeks, educational courses, training, cafeteria, contribution to sport/culture/ leisure, sick day, generous shares program, etc.

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  • Work type: full-time
  • Salary: from 35 000 CZK/m
  • Region: Prague
  • Required language: English (B2) and German (B2)
  • Suitable for graduates: no
  • Reference num.: A9291

Contact

Marian Birtan

Marian Birtan

603 598 217 marian.birtan@goodcall.eu
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