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Networking support engineer with Czech

Looking for proactive second-line tech support to newly created global delivery center in Prague to a multinational team in a company continuously rank in TOP 30 employers worldwide. #UnifiedCommunications #CCNA #Cisco #CCNP

  • Work type: full-time
  • Salary: by agreement
  • Region: Prague
  • Required language: English (C1) and Czech (native)
  • Suitable for graduates: no
  • Reference num.: A6488
Lenka Králová

Lenka Králová

+420608196373 lenka.kralova@goodcall.eu

What is it all about?

  • A proactive approach is needed every day to prevent incidents.
  • One of our aims is to avoid breaches, so you will also monitor SLA and OLA during your shifts.
  • You will put together detailed instructions for L1 Engineers regarding requests, processes and incident resolutions.
  • You will assess risks and use it as a background for creating change implementation plan together with roll-back actions.
  • We like to move forward, so we meet every day to identify potential causes of performance shortcomings and give ideas how to overcome it.
  • You will work one of our shifts (6am-3pm or 9am to 6pm) and also on-call duty (6pm to 6am), for which you will be compensated.

Who are you?

  • You are able to communicate in both Czech and English fluently.
  • You have more than 3yr experience in network administration and Monitoring Services.
  • You have ideally more than 2yrs of experience with a remote support of clients with Riverbed, BlueCoat, Juniper, F5, Aruba, Nortel, or Extrem.

Why is this position attractive?

  • You will grow professionally further, especially in other technologies used within the company (CheckPoint, RSA Security, Cisco, Genesys, Alcatel, NetApp, MC, BlueCoat, HP,...).
  • You will be part of newly opened Global Delivery Centrum - with approx. 300 employees.
  • There is gonna be a dynamic multinational team working with clients from all over Europe.
  • You will work for a company continuously ranked in TOP 30 employers worldwide.

Not your dream job?

Check out some more ideas on our Careers Page or download our app to see every job available HERE.

  • Work type: full-time
  • Salary: by agreement
  • Region: Prague
  • Required language: English (C1) and Czech (native)
  • Suitable for graduates: no
  • Reference num.: A6488

Contact

Lenka Králová

Lenka Králová

+420608196373 lenka.kralova@goodcall.eu
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