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Technical Support Analyst

Are you natural troubleshooter? Be the first point of contact to international team all over the world!

  • Work type: full-time
  • Salary: by agreement
  • Region: Prague
  • Required language: English (C1)
  • Suitable for graduates: no
  • Reference num.: A8606
Sára Drozdová

Sára Drozdová

608677935 sara.drozdova@goodcall.eu

What is it all about?

  • provide level 1 and level 2 support to end users via phone and tickets
  • provide configuration services
  • troubleshooting, documenting, resolving collaborating and
escalating complex problems according to escalation procedures, including appropriately identifying
the level of urgency
  • participate as a Service Desk member on projects and create support plan

Who are you?

  • technical or associates degree in computer science, information technology,
business, or related discipline; equivalent work experience acceptable in lieu of degree.
  • Bachelor’s degree in computer science is preferred
  • Fluency in English
  • Other languages advantage
  • Technical Proficiency
  • Experience with MSCA Office 365 or MSCE Productivity Solution Expert is highly
preferred
  • Analytical abilities
  • Business knowledge

Why is this position attractive?

French pharmaceutical company takes care about your health – take your time and enjoy your lunch with provided meal vouchers. Do not worry when you have an accident, use a group accidental insurance. Expecting your package and need to stay at home? Take a home office, or, if you do not feel well, stay in bed. Use your 4000 CZK in cafeteria system as you wish. For a proper recovery, do not hesitate to use your 25 days of holiday.

Not your dream job?

Check out some more ideas on our Careers Page or download our app to see every job available HERE.

  • Work type: full-time
  • Salary: by agreement
  • Region: Prague
  • Required language: English (C1)
  • Suitable for graduates: no
  • Reference num.: A8606

Contact

Sára Drozdová

Sára Drozdová

608677935 sara.drozdova@goodcall.eu
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