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Technical Support Analyst with Dutch/French/Italian

Are you interested in technical and IT background? Do you speak Dutch and English? This job opportunity should be interesting for you!

  • Work type: full-time
  • Salary: by agreement
  • Region: Praha
  • Required language: Dutch (C1) and English (C1)
  • Suitable for graduates: yes
  • Reference num.: A3563
Nikola Zbořilová

Nikola Zbořilová

606 441 323 nikola.zborilova@goodcall.eu

What is it all about?

  • Taking ownership of support customer and manufacturer enquiries
  • Dealing with a wide variety of enquiries from customers from call start to closure, escalating when necessary
  • Actively and efficiently logging support case data and achieving First Contact Fix wherever possible
  • Analysing and resolving complex product issues, using analytical, technical or programming skills
  • Responding with empathy to customers, dealing with their needs, and acknowledging their operational pressures and deadlines
  • Guiding, advising and coaching both colleagues and customers on issue and problem resolution
  • Documenting solutions and producing written guidance on resolution steps and procedures
  • Reporting issues and recommending process improvements to other teams to minimise queries and problems arising and to increase customer satisfaction levels

Who are you?

  • Fluent Dutch/Italian/French & English language skills – written & spoken
  • A willingness to be based in Prague, Czech Republic
  • You’ll be perfect if you have a background working in a problem solving customer service environment providing support to an external client base
  • You’ll have experience of investigating and identifying solutions to a range of situations.
  • You’ll need to have outstanding verbal and written communication skills
  • You’ll be resourceful and well organised, and are prepared to take responsibility for successful issue resolution.
  • You’ll have high level investigation, analytical, problem solving and trouble shooting skills
  • Above all, you will have a passion and commitment to providing service excellence.

Why is this position attractive?

  • global international environment
  • training and career development
  • sick leave compensation
  • meal vouchers
  • Annual leave - 25 days

Not your dream job?

Check out some more ideas on our Careers Page or download our app to see every job available HERE.

  • Work type: full-time
  • Salary: by agreement
  • Region: Praha
  • Required language: Dutch (C1) and English (C1)
  • Suitable for graduates: yes
  • Reference num.: A3563

Contact

Nikola Zbořilová

Nikola Zbořilová

606 441 323 nikola.zborilova@goodcall.eu
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