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Technical Support Engineer with Italian

You will be surprised how far from “boring” technical support can be!

  • Work type: full-time
  • Salary: by agreement
  • Region: Brno
  • Required language: English (B2) and Italian (B2)
  • Suitable for graduates: no
  • Reference num.: A8322
Pavel Hakr

Pavel Hakr

+420 777 579 764 pavel.hakr@goodcall.eu

What is it all about?

  • You will gain a high degree of technical competence and expertise on the scanning, wireless networking and mobile computing families of products (in the area of design, functionality, technical specifications)
  • You will escalate cases to Level 2 support representatives by fielding questions and providing technical information on support issues, product compatibility, and customer configurations.
  • Providing technical training (Shadowing) for newcomers
  • You will achieve great result by sustainable self-development of Technical skills, new products and producing training documents for other team members.
  • Process any special requests

Who are you?

We require:
  • Interest in Technology and willingness to learn and develop new skills
  • Upper-intermediate English (min B2)
  • Italian on advanced level
  • Strong problem solving skills and effective communication with customers in troubleshooting technical issues over the phone
  • Autonomous, creative team player in a multicultural environment
  • Goal-oriented personality
  • Strong communication skills

We will appreciate:
  • Previous experience in Support Center / Helpdesk environment
  • Networking and/or Wireless infrastructure skills
  • Knowledge of mobile computing technologies and operating systems
  • Knowledge of remote tools

Why is this position attractive?

  • Possibility to grow and develop within the Technical Support Team (L1, Specialistst, L2)
  • Language courses, contribution to lunches, sport activities
  • 5 weeks of vacation
  • Pension and Life Insurance
  • Fitness program
  • Multinational environment

Not your dream job?

Check out some more ideas on our Careers Page or download our app to see every job available HERE.

  • Work type: full-time
  • Salary: by agreement
  • Region: Brno
  • Required language: English (B2) and Italian (B2)
  • Suitable for graduates: no
  • Reference num.: A8322

Contact

Pavel Hakr

Pavel Hakr

+420 777 579 764 pavel.hakr@goodcall.eu
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