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Cloud support engineer

Be a part of brand-new Shared Services Centre! Collaborate with new customers, channel partners, services and customer success. There is a great opportunity to develop within this role.

  • Work type: full-time
  • Salary: by agreement
  • Region: Prague
  • Required language: English (C1) and German (C1)
  • Suitable for graduates: no
  • Reference num.: A9418
Jonáš Waloschek

Jonáš Waloschek

+420 774 089 583 jonas.waloschek@goodcall.eu

What is it all about?

Overall Purpose of Job
The Cloud Support Engineer is the first point of technical contact within the Service Centre for logged service requests from the Service Desk. Key responsibility is to provide 1st level remote engineering support on our company and 3rd party products to our direct customers, channel partners and internal company departments.

We deploy state-of-the-art tools and processes to assist the support activities, including AI and machine-learning. All activity is tracked in the service management system (Salesforce.com) with an objective is to deliver an exemplary customer experience.

Who are you?

  • Have proven analytical, evaluative and problem-solving abilities. Experiencdime is an advantage
  • English and German language, both spoken and written C1 level
  • Computing or an Engineering qualification would be advantageous
  • Maintain and develop technical expertise on service offerings, products and technologies.
  • Willingness and ability to learn, ambition to succeed and develop.
  • Flexible working hours, with additional hours as the job demands.
  • An excellent communicator who can visualise experience from a client’s perspective and demonstrate effective listening skills
  • Excellent Customer Service skills, very customer focussed
  • Deliver highly accurate work with good attention to detail, well organised
  • Calm and objective under pressure
  • Flexible and proactive.

Why is this position attractive?

  • Become a part of a well established company operating in the US comming to the Czech market.
  • Use the chance to be amont the first employers in Prague.
  • Work with specialists, get trainings, certifications and GROW!

Not your dream job?

Check out some more ideas on our Careers Page or download our app to see every job available HERE.

  • Work type: full-time
  • Salary: by agreement
  • Region: Prague
  • Required language: English (C1) and German (C1)
  • Suitable for graduates: no
  • Reference num.: A9418

Contact

Jonáš Waloschek

Jonáš Waloschek

+420 774 089 583 jonas.waloschek@goodcall.eu
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