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Voice Support Engineer

Enthusiastic technical support for a global leader in the telecommunications and messaging solutions is needed!

  • Work type: full-time
  • Salary: by agreement
  • Region: Prague
  • Required language: English (B2)
  • Suitable for graduates: yes
  • Reference num.: A8597
Lukasz Kosowski

Lukasz Kosowski

lukasz.kosowski@goodcall.eu

What is it all about?

We bring the next generation of Cloud-based SIP and 4G/VoLTE solutions to its customers by enabling and securing mission critical traffic for VoIP, video, IM and online collaboration. With Sonus, enterprises can intelligently secure and prioritize real-time communications, while service providers can deliver reliable, secure real-time services for mobile, UC and social applications. Sonus offers an award-winning portfolio of hardware-based and virtualized Session Border Controllers (SBCs), Diameter Signaling Controllers (DSCs), Network-as- a-Service (NaaS) capabilities, Policy/Routing servers and media/signaling gateways.

About the position:
This position requires direct interaction with our customers and Channel partners as well as with various internal teams. Technical support engineer is responsible to provide technical support via customer portal, phone and email to the worldwide customer and partner base. Good communication and time management skills are required.
Technical support engineers participate in the 08:00 – 19:00 (CET/CEST)
coverage.
  • Direct interaction with customers
  • International team supporting an international customer base
  • Technical troubleshooting
  • Work with legacy and future telecom platforms


[please note: travel and on-call rotations are typically not part of this role, but you may be asked to be on call and you will be compensated for this time]

Who are you?

You have:
  • Experience with VoIP signaling and media transmission such as SIP;
  • Ability to troubleshoot and fix various technical problems;
  • Ability to read and analyze log files and network traces;
  • Effective communication with customers, colleagues and managers;
  • Working knowledge of Linux/UNIX;
  • A strong motivation to learn.

What will make you stand out from the crowd:
  • Background and experience in legacy telephony and signaling (SS7 ISUP, PRI, etc.);
  • Experience with signaling and media transmission such as VoLTE, WebRTC;
  • Knowledge of IP networking, basic IP routing, firewalls and security considerations;
  • Telephony Routing and Translations skill;
  • Experience with Session Border Controllers;
  • Knowledge of Sonus carrier grade product is considered as a significant advantage.
  • BS in Telecommunications/Computer Science/Electrical Engineer or equivalent experience.

Why is this position attractive?

  • The opportunity to work at global leader in telecommunications and messaging solutions with the leading technology of the next generation voice infrastructure in a dynamic environment
  • Training on VoIP products and technologies
  • Company benefits package (such as life insurance, healthcare services also to family members, 25 days of annual leave, Multisport card, meal vouchers)
  • Relaxed and friendly working environment
  • English and Czech courses for foreigners

Not your dream job?

Check out some more ideas on our Careers Page or download our app to see every job available HERE.

  • Work type: full-time
  • Salary: by agreement
  • Region: Prague
  • Required language: English (B2)
  • Suitable for graduates: yes
  • Reference num.: A8597

Contact

Lukasz Kosowski

Lukasz Kosowski

lukasz.kosowski@goodcall.eu
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