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Customer Service Engineer

Do you have experience in service of (ideally) laser or optics machines or electrotechnics? Do you dream about travelling around the world, but being based in Prague? Are you able to use English on a daily basis? So what are you waiting for?

  • Work type: full-time
  • Salary: from 70 000 CZK/m
  • Region: Praha
  • Required language: English (B2)
  • Suitable for graduates: no
  • Reference num.: A8722
Ondřej Illek

Ondřej Illek

ondrej.illek@goodcall.eu

What is it all about?

  • You will be responsible for on site support of European customers, mainly in the south of Germany and Switzerland where you will focus on the machine performance.
  • Repair and maintenance machines
  • Initiate and pursue technical and professional training to support expertise
  • Preparing sites, installing systems, gaining customer acceptance of systems, and doing post-installation checkups
  • Analyze parts recommendations with the Monitoring Center and Regional CS Manager and order spare parts as needed
  • Utilize personal knowledge of the systems in order to
  • Find practical, time-saving methods to optimize the customers' utilization of the systems and improve customer relations
  • Find problems and limitations with customers' hardware and software and recommend potential solutions regarding the purchase of new equipment or options
  • Lead system failure and root cause analysis process on customer site
  • Report all activities to the Regional CS Manager
  • Work with Expert Team in exchanging knowledge/findings
  • Participate in office meetings, trainings
  • Support sales efforts, (i.e., demonstrations and trade shows), in technical matters, as directed

Who are you?

  • Technical education
  • Windows/Linux/network
  • Scripting (not mandatory)
  • Electronics/Mechanics
  • Basic pneumatics
  • Optics (important)
  • Laser/Optics experience
  • Readiness for extensive travel mainly Europe (including Russia, North Africa)

Why is this position attractive?

  • Notebook, mobile phone
  • Company car for private use as well
  • Working with cutting edge technology

Not your dream job?

Check out some more ideas on our Careers Page or download our app to see every job available HERE.

  • Work type: full-time
  • Salary: from 70 000 CZK/m
  • Region: Praha
  • Required language: English (B2)
  • Suitable for graduates: no
  • Reference num.: A8722

Contact

Ondřej Illek

Ondřej Illek

ondrej.illek@goodcall.eu
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