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Desktop Specialist

On Site Support provides physical support for our business sites and IS Services – they are responsible for providing support to the End User Computing services.

  • Work type: full-time
  • Salary: by agreement
  • Region: Praha
  • Required language: English (C1)
  • Suitable for graduates: no
  • Reference num.: A5983
Barbora Fintová

Barbora Fintová

+421 948 931 718 barbora.fintova@goodcall.eu

What is it all about?

Accountable for the effective resolution of all Incidents and Service Requests impacting our IS Services which require a desk side visit or physical attendance at a location.
Support of new starters through the setup of new desks, network cabling, set up of desk phones and provision of user training on IS equipment and services as part of induction process.
Facilitation of Incident and Service Request resolution with our EUC and Service Delivery vendors
Provide support for Email, Contacts and Calendar (on laptops/desktops and mobile devices)
Diagnose and troubleshot local communication and data room incidents through physical attendance to the hardware (hands and eyes support)
Remote deployment of (standard) client software and manual deployment and installation of (non-standard) software. Assign used to AD groups for automatic software distribution.
Capturing diagnostics and troubleshooting of infrastructure Incidents through providing information and analysis on the symptoms of Incidents within our business sites.
Pilot testing and sign off of desktop software or policy deployments.

Who are you?

Previous experience of working within a desktop/second support role with knowledge of incident resolution for mobile devices, PCs, Laptops, Printers and LAN equipment.
Previous experience of working within a desktop/second support role with knowledge of incident resolution for mobile devices, PCs, Laptops, Printers and LAN equipment.
Strong knowledge of Microsoft based operating system and Core Operating Environment (COE) applications – specifically:
o Windows7 and 10, Microsoft Office
o Directory services, Active Directory and Group Policies
o Exchange and Microsoft Outlook
Understanding of desktop tools (software deployment, management and support)
Knowledge of Audio Visual technologies and associated equipment, TCP/IP, Citrix, Anti-virus solutions and LAN/WAN technologies.
Knowledge of Software Asset Management in an enterprise environment.
Excellent English knowledge
Analysis, diagnostic investigation and problem solving skills
Good attention to detail and an ability to follow through to completion
technologies.
Knowledge of Software Asset Management in an enterprise environment.
Excellent English knowledge
Analysis, diagnostic investigation and problem solving skills
Good attention to detail and an ability to follow through to completion

Why is this position attractive?

Environment of growing company
Opportunity to work for top brands within the industry
Cooperation with senior leaders from all over the globe
Unique working place in newly designed offices in the inner center of Prague
Competetive salary and benefit program
Beer vouchers

Not your dream job?

Check out some more ideas on our Careers Page or download our app to see every job available HERE.

  • Work type: full-time
  • Salary: by agreement
  • Region: Praha
  • Required language: English (C1)
  • Suitable for graduates: no
  • Reference num.: A5983

Contact

Barbora Fintová

Barbora Fintová

+421 948 931 718 barbora.fintova@goodcall.eu
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