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Support Engineer

We are looking for Support Engineer in telco company. Our team is ready for your support!

  • Work type: full-time
  • Salary: by agreement
  • Region: Prague
  • Required language: English (B2)
  • Suitable for graduates: no
  • Reference num.: A8409
Iveta Humayová

Iveta Humayová

728 503 992 iveta.humayova@goodcall.eu

What is it all about?

Responsible for platform support. This includes every day customer incidents handling, patches installation, emergency out of working hours support, HW/SW installation and configuration, product training.
  • Key Responsibilities:
  • provide customer care - support & troubleshooting
  • provide emergency out of working hours support
  • install/configure linux systems, third party and software
  • create support documentation
  • execute software tests
  • provide product training (to customers)
  • Department & Supervisor:
Support Engineer is a member of support teamwhich is part of a Delivery organization, lead by Chief Operations Officer, reports to Support team leader. Line manager is Support & Deployment Manager.

Who are you?

  • Advanced knowledge of linux system administration
  • Networking - tcp/ip, routing
  • Advantage:
  • Cisco switches, itp /stp, scripting - perl, python, shell,
  • Basic knowledge of SQL,
  • Virtualization technologies, c/c++/java
  • Very good communication skills in English
  • Team player
  • Flexibility - traveling abroad, working time

Why is this position attractive?

  • 20 days holiday, + 1 day for birthday, 1 day for Easter Day, 2-3 company days during Christmas
  • Unofficial sick days
  • Working from home
  • Mobile phone, 4GB data
  • Company travel card/insurance (when applicable)
  • Flexible hours
  • Dual PC/dual LCD workplace
  • Self-driven workplace setup (keyboard, headset, mouse etc personally selected)

Not your dream job?

Check out some more ideas on our Careers Page or download our app to see every job available HERE.

  • Work type: full-time
  • Salary: by agreement
  • Region: Prague
  • Required language: English (B2)
  • Suitable for graduates: no
  • Reference num.: A8409

Contact

Iveta Humayová

Iveta Humayová

728 503 992 iveta.humayova@goodcall.eu
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