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Technical Support Analyst (Accounting application)

Are you interested in technical and IT background? Do you speak Dutch and English? This job opportunity should be interesting for you!

  • Work type: full-time
  • Salary: by agreement
  • Region: Praha
  • Required language: English (C1) and Dutch (C1)
  • Suitable for graduates: no
  • Reference num.: A6270
Dmitrij Ponochovnyi

Dmitrij Ponochovnyi

380934054727 dmitrij.ponochovnyi@goodcall.eu

What is it all about?

  • Taking ownership of finance system issues raised to us by our customers through our case management system and WebChat
  • Dealing with a wide variety of technical enquiries relating to our finance system from customers from case start to closure, escalating when necessary
  • Actively and efficiently logging support case data and achieving First Contact Fix wherever possible
  • Updating customers on case progress, dealing with their needs, and acknowledging their operational pressures and deadlines
  • Guiding, advising and coaching both colleagues and customers on issue and problem resolution
  • Documenting solutions and producing written guidance on resolution steps and procedures
  • Reporting issues and recommending process improvements to other teams to minimise queries and problems arising and to increase customer satisfaction levels

Who are you?

  • You have knowledge of accounting. You'll have knowledge of how accounting works and will understand how accounts should look. You will use your expertise in accounting to coach and help our customers with our Finance system.
  • You enjoy solving problems. You'll enjoy taking on difficult challenges and finding creative solutions to issues. If you don't know the answer, you'll dig until you find it. You will be a natural trouble shooter. You will not just enjoy figuring out the solution but also solving the root cause of the issue too.
  • You enjoy helping people. You'll enjoy helping people through to issue resolution. Our customers may not be technical wizards so it's all about talking to them on their level to help them.
  • You speak fluent Dutch and English. You'll be working with our customers in Italian and working with your team members in English. We look for C1/C2 level in both.

Why is this position attractive?

  • global international environment
  • training and career development
  • attractive benefits package
  • Annual leave - 25 days

Not your dream job?

Check out some more ideas on our Careers Page or download our app to see every job available HERE.

  • Work type: full-time
  • Salary: by agreement
  • Region: Praha
  • Required language: English (C1) and Dutch (C1)
  • Suitable for graduates: no
  • Reference num.: A6270

Contact

Dmitrij Ponochovnyi

Dmitrij Ponochovnyi

380934054727 dmitrij.ponochovnyi@goodcall.eu
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