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Technical support Analyst with German

Great career challenge for a German speaking technical support professional

  • Work type: full-time
  • Salary: by agreement
  • Region: Prague
  • Required language: English (C1) and German (C1)
  • Suitable for graduates: no
  • Reference num.: A6214
Kristina Shershun

Kristina Shershun

774 533 527 kristina.shershun@goodcall.eu

What is it all about?

  • Taking ownership of support customer and manufacturer enquiries
  • Dealing with a wide variety of enquiries from customers from call start to closure, escalating when necessary
  • Actively and efficiently logging support case data and achieving First Contact Fix wherever possible
  • Analysing and resolving complex product issues, using analytical, technical or programming skills
  • Responding with empathy to customers, dealing with their needs, and acknowledging their operational pressures and deadlines
  • Guiding, advising and coaching both colleagues and customers on issue and problem resolution
  • Documenting solutions and producing written guidance on resolution steps and procedures
  • Reporting issues and recommending process improvements to other teams to minimise queries and problems arising and to increase customer satisfaction levels

Who are you?

  • Fluent German & English language skills – written & spoken
  • A willingness to be based in Prague, Czech Republic
  • You’ll be perfect if you have a background working in a problem solving customer service environment providing support to an external client base
  • You’ll have experience of investigating and identifying solutions to a range of situations.
  • You’ll need to have outstanding verbal and written communication skills
  • You’ll be resourceful and well organised, and are prepared to take responsibility for successful issue resolution.
  • You’ll have high level investigation, analytical, problem solving and trouble shooting skills
  • Above all, you will have a passion and commitment to providing service excellence.

Why is this position attractive?

  • Dynamic international environment
  • Training and career development (including language courses)
  • Sick leave compensation
  • Attractive benefits package
  • Flexibility
  • Interesting products and technologies

Not your dream job?

Check out some more ideas on our Careers Page or download our app to see every job available HERE.

  • Work type: full-time
  • Salary: by agreement
  • Region: Prague
  • Required language: English (C1) and German (C1)
  • Suitable for graduates: no
  • Reference num.: A6214

Contact

Kristina Shershun

Kristina Shershun

774 533 527 kristina.shershun@goodcall.eu
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