Od nové pracovní pozice
vás dělí jen pár kroků
Customer Service Supervisor with German
- Prague
- By agreement
- Full time
- English (C1) and German (C2)
Help keep Europe smiling by leading a top-notch customer care team at a dental industry leader.
What is it about?
- You can expect leading and mentoring a team of 6-8 members.
- Find the best ways to secure and follow up on high standards of Customer Experience (phone calls coverage, backups, professional customer approach).
- We will encourage you to identify improvement areas of all European processes and procedures linked to Customer Service, in line with the Head of Customer Care.
- You care about building and maintaining excellent relationships with various stakeholders (sales, cash collection, finance, warehouse colleagues).
- Supervisors participate on stakeholders’ meetings to represent the CS organisation, and to collect and act on Customer Experience feedback.
- You guarantee the customer experience cycle in all service incidents with sense of urgency, strengthening customer loyalty.
Who are we looking for?
- Strong leadership skills with at least 3 years of experience in leading an international team, team-oriented personality, team playing
- Proven successful experience of building and developing high-performing teams
- Stress management, strong structure and goal orientation
- Risk and project management driven by customer focus
- Ability to build strategic work relationships and negotiate with internal and external customers
- Efficient communication, provide constructive feedback, mentorship and coaching
- Fluent level of English language
- C2 level of German
- Basic level of French or Italian is an advantage to cover Swiss operations
Why is this position attractive?
- 25 days of vacation
- 4 paid personal days
- Meal vouchers
- Hybrid work model
- Contribution to wellness and leisure activities - Multisport and Edenred
- Retirement plan contribution and life insurance
- Language courses
- Employee Assistance Program
- Free consultations in mental health, legal and financial areas for you and your family members
- Company discounts
- Free parking in the office
- Relocation support
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