Od nové pracovní pozice
vás dělí jen pár kroků
Order Fulfillment Specialist
- Prague
- By agreement
- Full time
- English (C1)
"Did anyone order a job that’s more than just data entry?"
Our client’s looking for someone to own the order management process end-to-end – from SAP entries to logistics coordination and customer satisfaction. No day is ever quite the same.
What is it about?
- Processing customer sales orders with precision and speed, including order registration in SAP, pricing verification, goods allocation, and management of backorders in collaboration with the sales team, planning, and customers.
- Coordinating deliveries with third-party logistics providers (3PLs) to ensure timely shipments that meet customer expectations and internal cost targets. This includes informing customers of delivery dates, scheduling shipments, tracking deliveries, and preparing all necessary export/shipment documentation.
- Managing the complaints process from start to finish: registering cases, coordinating resolution steps, providing updates, and ensuring timely feedback to customers.
- Processing internal commercial orders as instructed by the commercial organization.
- Participating in cross-functional and process improvement projects.
- Conducting data analysis related to sales and stock, performing pricing reviews, and providing availability updates.
- Tracking sales performance and supporting the sales team with relevant information.
- Communicating regularly with Sales, Credit Control, Demand Planning, and Warehouse & Distribution teams to align on order status and documentation.
Who are we looking for?
- 1–3 years of experience in Order Fulfillment, Customer Service, or Order to Cash (O2C) processes
- Fluency in English
- Solid knowledge of MS Office tools, especially Excel
- Experience working with ERP systems (ideally SAP)
- Minimum completed secondary education
- Strong analytical and detail-oriented mindset
- Ability to follow defined processes while taking initiative when needed
- Practical problem-solving skills and willingness to suggest improvements
- Excellent communication and interpersonal skills; able to understand customer needs and respond professionally
- Emotionally mature, resilient, and capable of working under pressure
Why is this position attractive?
- One-year employment contract with the potential for extension
- Competitive salary with a quarterly bonus scheme
- 26 vacation days and 4 sick days per year
- Hybrid working model: 3 days in the office, 2 days from home
- Option to work remotely from abroad for up to 1 month per year
- Flexible working hours
- Contribution toward public transport costs
- Meal vouchers and Multisport card
- Pension contribution after one year of employment
- Discounts on company products
- Company-provided laptop and mobile phone with unlimited data for work and personal use
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