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Customer Service Representative - French Speakers
- Prague
- 52 - 55 000 CZK/m
- Full time
- German (C1) and English (B2)
Are you fluent in French and passionate about providing exceptional customer service? We are currently seeking a motivated and dedicated Customer Service Representative with a strong command of French(C1 or C2 level) and business-level English to join our dynamic team. As a Customer Service Representative, you will play a crucial role in ensuring our customers receive the best support and assistance.
What is it about?
Key Responsibilities:
- Provide top-notch customer service through various communication channels, including phone, email, and chat.
- Assist customers with inquiries, orders, product information, and issue resolution in a prompt and professional manner.
- Collaborate with internal teams to ensure efficient and effective problem-solving and order processing.
- Maintain accurate customer records and documentation using various computer systems (SAP CRM, Excel and Microsoft Dynamics).
- Demonstrate excellent organizational and administrative skills to manage multiple tasks and prioritize workloads effectively.
Who are we looking for?
Most Important Qualifications and Competencies:
- Prior experience in customer service is preferred, showcasing your ability to understand and meet customers' needs effectively.
- Fluency or native-level proficiency in French (C1 or C2 level) is essential to communicate confidently with a French-speaking clientele.
- Strong business-level English (B2) for internal communication and collaboration.
Nice to have Qualifications and Competencies:
- Exceptional communication skills, both verbal and written, to ensure clear and helpful interactions with customers and colleagues.
- Self-motivated and goal-oriented approach to work, with a focus on delivering outstanding service and exceeding expectations.
- Computer proficiency and accuracy are essential, particularly in using SAP, Microsoft Dynamics and Excel.
Why is this position attractive?
We can offer you:
- Quality-focused customer service, no busy call center
- You can work in diverse industry fields
- Opportunities for career development and growth
- Career development
To apply, please send your updated CV. We look forward to hearing from you!
Does that sound interesting?
Fill out the form below and our recruiter will contact you to discuss the details of this position.
