BENU is one of the leading international pharmacy chains. During a period of organisational change, the recruitment team found itself without stable leadership, which gradually affected engagement, clarity of responsibilities, and consistency in recruitment processes. 

BENU turned to GoodCall for short-term support to help steady the recruitment function, bring structure and direction back to the team, and ensure everything continued to run smoothly until a permanent Recruitment Manager could step in. 

We supported BENU by placing our Interim Recruitment Manager with the team for four months. Our consultant joined the client and temporarily led their recruitment team, helping bring back stability and structure during the transition. 

Our consultant focused on aligning the team around clear priorities and ways of working. Through regular communication and individual support, collaboration within the team improved and they gradually regained confidence and focus. 

We looked at how recruitment was working in practice and adjusted processes to make them clearer and more consistent. This helped the team work more efficiently and made everyday hiring tasks run more smoothly. 

By working closely with hiring managers and HR partners, we kept expectations aligned and ensured recruitment activities continued smoothly throughout the transition. 

The collaboration concluded with a structured handover to the new Recruitment Manager, ensuring continuity and leaving the team in a stable position to move forward.