L’Oréal needed to strengthen its Key Account Management team with an experienced Senior Key Account Manager who would take over responsibility for a key client while also mentoring more junior members of the team. The role required a combination of FMCG and pharmaceutical experience, strong negotiation skills and a solid understanding of e-commerce. Given the specific candidate profile, L’Oréal reached out to GoodCall to help find the right fit.

An experienced recruiter from our team managed the project and oversaw the entire recruitment process end-to-end. She focused on targeted sourcing of candidates with experience in the FMCG and pharmaceutical environment, key account management and strong negotiation skills.

Her responsibilities included active outreach to candidates, prescreening interviews, internal interviews, reference checks and coordinating the different stages of the client’s selection process. She also ensured ongoing communication with both candidates and the client, while regularly reporting on the progress of the recruitment.

In total, she conducted 124 prescreenings, presented 10 candidates to the client, 5 advanced to the first round of interviews and 1 candidate was successfully hired. The role was filled within 8 months.