You are just a few steps
away from a new position
After-Sales and Vendor Management Specialist
- Prague
- By agreement
- Full time
- English (B2)
We are HIRING an After-Sales and Vendor Management Specialist for our client specializing in distribution of customer electronics! Want to know more?
What is it about?
Consumer Care Management
- Act as the main interface between sales, retail partners, and the Consumer Care organization for the Czech Republic, Slovakia, and Hungary
- Represent the “voice of the customer” — handle escalations and align local service operations with business goals
- Manage trade and commercial returns operations to support sales and marketing initiatives.
- Support the implementation of service strategies, warranty, and return policies
- Collaborate with Global Consumer Care on new service models and policy rollouts
- Track product and market developments affecting service demand and performance
Vendor and Back-End Management
- Manage relationships with service and repair partners, ensuring achievement of key performance indicators (NPS, turnaround time, cost targets)
- Analyze and drive cost efficiency through continuous improvement of repair processes and partner operations
- Perform regular audits, reviews, and support technical and quality escalations
- Oversee logistics and subcontractor processes related to after-sales service
- Approve non-standard exchanges, scraps, and credit notes within the agreed policy
Who are we looking for?
Education and Experience
- Bachelor’s degree in Business Administration, Engineering, or equivalent experience
- 3–5 years of experience in Consumer Care, After-Sales, or related roles within the Consumer Electronics industry
- Previous experience in vendor or service partner management is essential
- Strong understanding of trade and retail operations in CZ, SK, and HU markets
Skills and Competencies
- Excellent communication and negotiation skills
- Analytical, structured, and self-driven with strong problem-solving abilities
- Results-oriented mindset with a proactive approach
- Proficiency in MS Office tools
- Fluent in English; Czech, Slovak, or Hungarian is a strong advantage
- Dynamic, energetic, and collaborative team player
- Resilience and the ability to work in a fast-paced environment
Why is this position attractive?
- Permanent contract with a 3-month probation period
- Salary combined with a quarterly bonus scheme
- Additional time off: 26 days of holidays + 4 sick days per year
- Hybrid work model: 3 days in the office & 2 days of home office per week
- Opportunity to work from abroad – up to 1 month per year
- Flexible working hours
- Public transport allowance
- Multisport card
- Meal allowance
- Employee discounts for company products
- Company laptop + mobile phone with unlimited calls and SMS for work and private use
- Regular team-building activities and company events
- Friendly, international atmosphere
Does that sound interesting?
Fill out the form below and our recruiter will contact you to discuss the details of this position.
